The Challenge
An Australian commercial finance brokerage needed a centralized platform to manage their growing portfolio of loan deals. Their existing workflow relied on spreadsheets and disconnected tools, leading to missed follow-ups, inconsistent commission tracking, and no visibility into pipeline performance.
Key pain points included:
- No single source of truth for deal status across the team
- Manual commission calculations for referrer partners were error-prone and time-consuming
- Lack of real-time visibility into pipeline KPIs like total deal value and conversion rates
- Client and referrer data scattered across multiple systems
- Difficulty scaling operations as deal volume grew beyond 80+ active opportunities
Our Solution
We designed and built a comprehensive multi-tenant loan management platform from the ground up, featuring five distinct portals tailored to each user role's needs.
Admin Dashboard
A powerful command center with real-time KPI cards showing total deals, pipeline value, conversion rates, and commission summaries. The dashboard provides instant visibility into business performance without needing to dig through individual records.
Opportunity Management
A complete deal pipeline with status tracking from initial enquiry through to settlement. Each opportunity record captures client details, loan amounts, lender information, and all communications — giving brokers a 360-degree view of every deal.
Client & Referrer Portals
Dedicated portals for clients to track their application progress and for referrer partners to monitor their referred deals and commission earnings. This transparency builds trust and reduces support enquiries.
Commission Tracking
Automated commission calculations with full audit trails. The system tracks upfront and trail commissions, generates referrer statements, and handles split commissions across multiple parties — eliminating manual spreadsheet calculations entirely.
Technology Stack
Why This Stack?
We chose React 19 with Next.js for its server-side rendering capabilities, which ensures fast initial page loads even with data-heavy dashboards. MongoDB's flexible document model perfectly suits the varied loan deal structures — commercial, residential, and asset finance each have different data requirements that would be cumbersome in a rigid relational schema.
NextAuth.js provides enterprise-grade authentication with role-based access control across all five portals, while Tailwind CSS enabled rapid UI development with a consistent design system.
Results & Impact
- 40% faster loan processing — streamlined workflows reduced time from enquiry to submission
- 83+ active deals managed simultaneously without any performance degradation
- Eliminated manual commission tracking — automated calculations saved hours per week
- Real-time pipeline visibility — KPI dashboard replaced end-of-week report generation
- Reduced client enquiries — self-service portal let clients check status independently
- Multi-tenant ready — architecture supports onboarding additional brokerage firms