The Challenge
Total Spraybooth Care is Australia's specialist in spraybooth installation, maintenance, and compliance servicing. With technicians working across multiple sites, they faced significant operational challenges managing their growing service operations.
Key pain points included:
- Job scheduling relied on phone calls and paper-based job cards, causing delays and miscommunication
- No centralized system for tracking equipment assets across customer sites
- Support tickets were managed via email, making it difficult to track response times and resolutions
- Technicians in the field had no access to job history, checklists, or asset information
- Management had limited visibility into team workloads and job completion rates
Our Solution
We built a comprehensive field service management platform that digitized their entire workflow — from initial support request through to job completion and invoicing.
9-Step Job Card Pipeline
The core of the system is a visual pipeline that tracks every job through nine clearly defined stages: New, Quoted, Approved, Scheduled, In Progress, On Hold, Completed, Invoiced, and Closed. Each transition is logged with timestamps and user details, providing a complete audit trail.
Support Ticket System
Customers and internal staff can raise support tickets that are automatically categorized and prioritized. Tickets can be converted into job cards with a single click, carrying over all relevant details and communication history.
QR Code Asset Tracking
Every spraybooth and piece of equipment is registered in the system with a unique QR code. Technicians scan the QR code on-site to instantly pull up the asset's full service history, specifications, and any outstanding issues — eliminating guesswork and enabling faster diagnostics.
Customizable Checklists
Service checklists can be customized per job type and equipment model. Technicians complete digital checklists on their devices, which automatically attach to the job record with photos and notes. This ensures compliance standards are consistently met.
Role-Based Access (5 Roles)
The platform supports five distinct user roles — Super Admin, Admin, Manager, Technician, and Client — each with tailored dashboards and permissions. Clients can log in to view their asset register, track active jobs, and access service reports.
Technology Stack
Why This Stack?
React 19 with Next.js provides the responsive, app-like experience that field technicians need when working on mobile devices at customer sites. MongoDB's flexible schema handles the varied data structures across different job types, equipment models, and checklist configurations.
Chart.js powers the management dashboard with real-time visualizations of job volumes, completion rates, and team performance. The QR code integration enables instant asset lookups that save technicians significant time on each service visit.
Results & Impact
- 60% faster job dispatch — digital pipeline replaced phone-based scheduling
- Eliminated paper job cards — all records are digital with complete audit trails
- Instant asset history — QR code scanning gives technicians immediate equipment context
- Improved compliance — digital checklists ensure every service meets standards
- Better resource planning — real-time dashboards show team capacity and workloads
- Client self-service — customers track their own jobs and access service reports independently